Club Policies

• The Zenergy Spa reception desk is open daily.
• Cancellation policy: Appointments must be canceled 24 hours prior to avoid being charged in full for booked service(s). If you are unwell on the day of your service, you must provide notice by 10:00am for all fees to be waived.
• Guests will provide payment at booking; no cash will be accepted.
• All spa guests will be asked to complete an online information and release form before their first treatment.

Late Policy:

Zenergy spa appointments must start and finish promptly per their scheduled timeframe. Please arrive at the Zenergy Spa at least 20 minutes prior to your appointment for an optimal experience.

• If it is possible for a portion of your service to be completed within the amount of time remaining, we will do so with the mutual understanding that you will not receive the full service originally scheduled.
• When partial treatment is not applicable, we will have to reschedule your appointment, but you will be responsible for the full amount for the missed service.

Youth Policy:

• Children under the age of 8 are not allowed in the Spa, except when accompanied by an adult in the nail salon.
• Children ages 8 to 13 are allowed with parent or legal guardian in the treatment room for the duration of the service.
• Spa services for minors 14-18 are offered with the signature of a parent or legal guardian at the time of service.

As a private club, it is our goal to service our members in the best way possible by giving them priority use of the facility. Due to the increasing number of guests visiting the club, please note the following policy:

• Family and individual memberships are limited to bringing up to four guests per day Monday – Thursday and two guests per day Friday – Sunday.
• All guests under the age of 18 must have a parent or legal guardian sign the waiver/release form prior to entering the club.
• Zenergy members receive complimentary guest passes as part of their membership.
• All active adult Health members receive 8 guest passes annually, which renew on a calendar year.
• All active adult Tennis members receive 12 guest passes annually, which renew on a calendar year.
• After you have used up your complimentary guest passes, you can bring additional guests at a fee of $50 per day.
• Any guest under the age of 14 years old is eligible for a $20 daily guest pass.
• Guests under the age of 14 MUST be accompanied by an active adult member.
• Individuals can only be guests at Zenergy 8 times per calendar year.
• Even if an individual is a guest of multiple members, they are still capped at a total of 8 visits per calendar year.

Zenergy does not accept cash to pay for transactions (or to tender as gratuity). Thanks for your understanding.

• Spa clientele and member guests can reserve a class or lane line two hours prior, subject to availability.
• Members can register for a lane line three days in advance.
• Family swim time (two lanes closest to the club/east) Monday through Friday, 3pm until closing. Saturday and Sunday 1pm until closing.
• Outdoor pool lane reservations are required from opening until 1pm daily. Thereafter, lane six (furthest west) will be open for reservations. The remaining three lanes will be open swim lane lines.
• Indoor pool lane reservations are required.
• Please arrive on time and depart on time from your reserved lane.
• If you are signed up for a lane line and learn that you cannot make it, please cancel your reservation on our app or call the front desk as soon as possible to inform us so another member can take your spot.
• Pool Safety – parents must be present with children at all times. No floaties or life vests are allowed due to the false sense of safety they provide. Zenergy has noodles and kickboards available for use, no toys or balls.
• No outside Food or Beverage. The Juice Bar in the Club is open all hours of operation.

• Guest reservations for classes can only be made two hours in advance to allow members priority access.
• All classes currently require pre-registration: please use the Zenergy App or visit our sign up page to register up to 74 hours in advance.
• If you are signed up for a class and learn that you cannot make it, please cancel your reservation on our app or call the front desk as soon as possible to inform us so another member can take your spot. If a cancellation is made within two hours of the class start time, a $10 late cancellation fee will be applied for our most popular classes.
• Tennis clinics are ongoing, though some are limited to tennis members only. Ask for details from the tennis desk, 208-725-0595 x108. Otherwise, check the class schedule and call the front desk or use the app to register.